Frequently Asked Questions

Pricing & Payment

What are your pricing tiers and what's included in each?
We offer a free trial along with three paid subscription levels, billed monthly based on participant count. Learn more about our pricing here: SportNinja Pricing.

Does SportNinja offer integrated registration and payment processing for league fees?
Yes, our fully integrated registration and payments system makes it easy to collect fees. More details can be found here: SportNinja Registration.

How do you handle refunds or payment adjustments?
Admins can easily refund or adjust payments using the Registration feature’s admin dashboard.

Registration & Rosters

Can I register individuals and teams?
Yes, you can accept registrations from individuals or teams, set up payment plans, and allow team officials to disperse costs (if enabled by the league admin).

How do I manage team rosters and updates?
Team officials can:

• Add or invite players

• Change jersey numbers and positions

• Update game attendance

• Modify team logo and contact details

• Use team chat and post news updates

• Add affiliates (spare players)

Can I manage multiple tournaments or events at the same time?
Yes, each competition or event is self-contained, and you can run as many as needed.

Is there an option to migrate data from another platform?
Yes, we assist with data migration. Contact us with sample data for an assessment.

Game Management

Does SportNinja support real-time game scoring?
Yes, you can score games in real-time using our iOS or Android apps, with full stats tracking.

How does SportNinja handle schedule changes or updates?
Admins can instantly notify all relevant users via email and push notifications.

Can team officials communicate directly with players?
Yes, they can:

• Send messages via private team chat

• Post announcements to the team’s news feed

Can I track player stats and attendance?
Yes! Our platform allows you to track scores, attendance, and full player stats. If your sport is not listed, contact us to add it.

Mobile App & User Experience

What features are available in the SportNinja mobile app?
The free, ad-free app includes schedules, stats, attendance tracking, notifications, team chat, and more.

Do players receive game notifications?
Yes, players receive reminders 72 hours before a game and a follow-up 2 hours before if they haven’t confirmed attendance.

Can I customize branding and communication?
Yes, you can customize:

• Organization, league, competition, and team branding

• Registration landing pages and confirmation emails

Support & Security

What customer support options are available?
We offer multiple support channels:

• Web Chat: Live chatbot on our website

• Support Center: Knowledge base with how-to articles

• Ticketing System: Submit support requests via the app or website

• Direct Zoom Support: Schedule live assistance

Is SportNinja secure for payments and user data?
Yes, we use industry-standard security measures, and payments are processed through Stripe or SportsPay.

Are there tutorials for onboarding?
Yes, we provide regularly updated tutorial videos in our Getting Started Guides.

Integrations & Analytics

Does SportNinja integrate with third-party tools?
Yes, we integrate with facility management platforms like DaySmart and offer API access for enterprise accounts.

Does the platform provide analytics and reporting?
Yes, we offer:

• Admin dashboards with key metrics

• Downloadable reports for registration, game schedules, and suspensions

• CRM portal (for Enterprise subscriptions)

 

For additional support, contact us at support@sportninja.com.