Frequently Asked Questions

Pricing & Payment

What are your pricing tiers and what's included in each?

• We offer a free trial along with three paid subscription levels, billed monthly based on participant count. Learn more about our pricing here: SportNinja Pricing.

Does SportNinja offer integrated registration and payment processing for league fees?

• Yes, our fully integrated registration and payments system makes it easy to collect fees. More details can be found here: SportNinja Registration.

How do you handle refunds or payment adjustments?

• Admins can easily refund or adjust payments using the Registration feature’s admin dashboard.
  
  

Registration & Rosters

Can I register individuals and teams?

• Yes, you can accept registrations from individuals or teams, set up payment plans, and allow team officials to disperse costs (if enabled by the league admin).

How do I manage team rosters and updates?

• Team officials can:

• • Add or invite players

  • Change jersey numbers and positions

  • Update game attendance

  • Modify team logo and contact details

  • Use team chat and post news updates

  • Add affiliates (spare players)

Can I manage multiple tournaments or events at the same time?

• Yes, each competition or event is self-contained, and you can run as many as needed.

Is there an option to migrate data from another platform?

• Yes, we assist with data migration. Contact us with sample data for an assessment.
  
  

Game Management

Does SportNinja support real-time game scoring?

• Yes, you can score games in real-time using our iOS or Android apps, with full stats tracking.

How does SportNinja handle schedule changes or updates?

• Admins can instantly notify all relevant users via email and push notifications.

Can team officials communicate directly with players?

• Yes, they can:

  • Send messages via private team chat

  • Post announcements to the team’s news feed

Can I track player stats and attendance?

• Yes! Our platform allows you to track scores, attendance, and full player stats. If your sport is not listed, contact us to add it.
  
  

Mobile App & User Experience

What features are available in the SportNinja mobile app?

• The free, ad-free app includes schedules, stats, attendance tracking, notifications, team chat, and more.

Do players receive game notifications?

• Yes, players receive reminders 72 hours before a game and a follow-up 2 hours before if they haven’t confirmed attendance.

Can I customize branding and communication?

• Yes, you can customize:
• • Organization, league, competition, and team branding
  • Registration landing pages and confirmation emails

Support & Security

What customer support options are available?

• We offer multiple support channels:

• • Web Chat: Live chatbot on our website

  • Support Center: Knowledge base with how-to articles

  • Ticketing System: Submit support requests via the app or website

  • Direct Zoom Support: Schedule live assistance

Is SportNinja secure for payments and user data?

• Yes, we use industry-standard security measures, and payments are processed through Stripe or SportsPay.

Are there tutorials for onboarding?

• Yes, we provide regularly updated tutorial videos in our Getting Started Guides.
  
  

Integrations & Analytics

Does SportNinja integrate with third-party tools?

• Yes, we integrate with facility management platforms like DaySmart and offer API access for enterprise accounts.

Does the platform provide analytics and reporting?

• Yes, we offer:

  • Admin dashboards with key metrics

  • Downloadable reports for registration, game schedules, and suspensions

  • CRM portal (for Enterprise subscriptions)

 

For additional support, contact us at support@sportninja.com.